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The future of travel agents? Combining stationary and online sales
Post-pandemic changes in booking and shopping behaviour are recorded in the global tours, excursions and attractions. Online booking accelerate during the pandemic and will continue to grow faster than stationary business organization. It means that online travel agency – OTA’s are the fastest growing channel. However, as travelers are focusing more on experiences and one…
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The Importance of Diversity in Hospitality
The hospitality industry is a uniquely diverse field because it relies on a business ecosystem and a diverse set of employees and clients from different backgrounds. Diversity and multiculturalism in the workplace are vital for any thriving business that wants to attract top talent and appeal to a broad customer base, additional to that is the…
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Travel agents don’t always know what their customers want
What do customers expect from agents? What, according to the advisers, are the needs of tourists? It turns out that both sides look at each other differently than it might seem. At least that’s what a survey conducted by the German agency association ASR shows. The ASR Association conducted a survey among travel agencies and…
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