Post-pandemic changes in booking and shopping behaviour are recorded in the global tours, excursions and attractions. Online booking accelerate during the pandemic and will continue to grow faster than stationary business organization. It means that online travel agency – OTA’s are the fastest growing channel. However, as travelers are focusing more on experiences and one…

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What do customers expect from agents? What, according to the advisers, are the needs of tourists? It turns out that both sides look at each other differently than it might seem. At least that’s what a survey conducted by the German agency association ASR shows. The ASR Association conducted a survey among travel agencies and…

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